In this section, you will find a comprehensive list of FAQs organized in the sections General, Service & Sterilization.The General & Service section will help you learn more about the quality of customer service you can expect from us. The Sterilization section will guide you on how to give your instruments a good start in life by adopting the recommended care procedures.
About FAQs
WHO IS NAVEED INTL?
Naveed International is a privately owned medical technology company committed to innovation and excellence in surgical instrument manufacturing. Established as a specialist supplier for US hospitals, we have steadily expanded to serve healthcare professionals worldwide. Every instrument is crafted with precision by skilled artisans, meeting and exceeding CE, FDA, and ISO 13485 standards. With a comprehensive portfolio covering cardiovascular, orthopedic, neurosurgery, microsurgery, ophthalmic, plastic surgery, and more, Naveed International is your trusted one-stop solution for surgical instruments.
HOW CAN I BUY NAVEED INTL PRODUCTS?
We make it simple to get pricing quickly and efficiently. Create an account on our website to access product details, pricing, and place orders anytime. You can shop online or submit a purchase order with ease.
For urgent inquiries, use our Quick Quote form available on every product page, or email us at sales@naveedintl.comwith the product code for a fast response.
Please note: Only registered medical practices and healthcare facilities may purchase online. Account approvals are processed within 24 hours.
Request a Sales Representative Visit
To schedule a visit, please submit your request through our Contact Us page with your hospital name, address, phone number, and additional details.
Submitting a Purchase Order
Purchase orders can be submitted directly through our Contact Us page or by email at sales@naveedintl.com.
HOW CAN I LOCATE A NAVEED INTL PRODUCTS REPRESENTATIVE IN MY AREA?
Reach out to us via Contact Us with your inquiry details, and our team will assist you promptly and professionally.
WHAT DOES NAVEED INTL LIFETIME WARRANTY MEAN?
All Naveed International instruments are guaranteed for life against manufacturing defects in material and workmanship. This warranty is valid only if instruments are properly maintained and used for their intended surgical purpose.
Normal “fair wear and tear” from routine use is not considered a defect. The warranty is void if instruments are modified, re-tipped, misused, or not cared for according to recommended cleaning and maintenance standards. Sharpening and minor tip damage are part of routine maintenance and are not covered under this warranty.
Tungsten carbide inserts on scissors, needle holders, and wire cutters are covered for three (3) years, while replacement parts such as springs are covered for one (1) year.
Naveed International will repair or replace, free of charge, any instrument that fails to meet functional requirementswhen used as intended and properly maintained.
ARE THERE ANY OTHER LIMITATIONS ON THE WARRANTY?
Naveed International does not accept liability for instruments that are misused, improperly maintained, or not handled in accordance with our Care & Handling Guide. We will not be responsible for products damaged due to:
- Use of commercial or residential-grade washers.
- Use of automated washer-disinfectors without following the manufacturer’s processing guidelines.
- Use of cleaning solutions, chemicals, or procedures that contradict Naveed International’s recommendations.
WHAT WARRANTY COVER IS AVAILABLE FOR NON-INSTRUMENT RANGES?
All products are supplied under the manufacturer’s warranty terms. Please refer to the documentation provided with your order or contact us directly for further details.
In this section, you will find out more about common questions related to customer service, repair, and how to get the most of our website features.
Service FAQs
WHAT IS NAVEED INTL GOODS RETURN POLICY?
HOW DO I RETURN A PRODUCT FOR SERVICE AND REPAIR?
To return an item, please first request a Returns Merchandise Authorization (RMA) by contacting us with your purchase details. Once issued, complete the Goods Return Form and include it with your shipment.
If returning goods under a warranty claim, clearly describe the issue and include a business card with contact details, phone number, and any special instructions.
For safety, all used instruments must be returned with a Certificate of Decontamination (available from hospital CSSD departments). Items received without this certificate will be safely disposed of by Naveed Intl.
We strongly recommend using a trackable and insured shipping service to avoid loss or damage during transit.
HOW OFTEN DO YOU RECOMMEND I SERVICE MY INSTRUMENTS?
The need for servicing surgical instruments depends on usage, condition, and inspection results—there is no fixed schedule. Instruments must be regularly checked to ensure proper functionality. Below are key indicators that signal when service or repair may be required:
- Thumb Forceps – Tips should align properly under normal fingertip and thumb pressure.
- Needle Holders – Engage the first ratchet notch and hold up to bright light; visible light through the jaws indicates repair is needed.
- Scissors – Inspect for pitting inside the blades. Test sharpness using TheraBand:
- Hemostats – Tips should meet symmetrically without overlapping. Ratchet must stay locked in the first position when lightly tapped.
- Forceps – Tips should align or interdigitate correctly; check the proximal end for cracks.
- Osteotomes, Gouges & Elevators – Inspect tips for rough or uneven edges.
- Retractors – Self-retaining retractors must lock securely at each ratchet step and only release intentionally.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Our catalog includes over 11,000 surgical instruments, with more than 5,000 kept in stock to ensure fast and flexible service. For items not immediately available, delivery times typically range between 2 to 8 weeks. If timely delivery is critical, we recommend contacting us prior to placing your order for a confirmed lead time.
All deliveries are processed in accordance with our General Terms of Sale, and your estimated delivery schedule will be outlined in the official Order Confirmation. While we strive to meet all stated deadlines, occasional delays may occur due to circumstances beyond our control.
CAN NAVEED INTL CUSTOM LASER ETCH MY INSTRUMENTS?
We offer custom laser etching on instruments with hospital names, department initials, or other identifiers for easy recognition and personalization. Character limits may apply depending on the available marking space. Please request custom laser marking at the time of placing your order.
DOES NAVEED INTL APPLY A MINIMUM ORDER RESTRICTION?
At Naveed Intl, we believe in flexibility—that’s why we do not enforce a minimum order policy. Whether you need a single instrument or a bulk supply, all orders for our catalogued instruments are welcomed with the same level of attention and care.
CAN NAVEED INTL MANUFACTURE CUSTOM-DESIGNED INSTRUMENTS?
If you have an innovative design or need modifications to an existing instrument, Naveed Intl is here to collaborate with you. As a leader in the development, manufacturing, and distribution of surgical instruments, we welcome your ideas and custom requirements. Learn more about our custom surgical instrument services at:https://naveedintl.com/custom-surgical-instruments/
I HAVE AN INNOVATIVE IDEA TO DEVELOP A NEW PRODUCT, HOW CAN I GET NAVEED INTL INVOLVED?
Naveed Intl welcomes innovative products and ideas aimed at improving patient care. If you have developed 2D/3D drawings and are looking for a reliable partner, we can support you from prototyping through to new product introduction and volume production. Contact us today to discuss your project.
In this section, you’ll find answers to frequently asked questions that highlight what makes Naveed Intl unique. We explain how regulatory standards and advanced manufacturing processes ensure the consistent quality of our surgical instruments.
Quality FAQs
ARE NAVEED INTL CERTIFIED?
Our instruments are CE certified in accordance with directive 93/42/EEC, approved by the US FDA, and manufactured under strict ISO 13485 & ISO 9001 quality management systems. To maintain consistent compliance, our processes and products undergo regular independent audits by SGS UK.
ARE NAVEED INTL TRACEABLE USING GS1 2D DATAMATRIX BARCODE?
All our instruments are laser-marked with a GS1 2D Data Matrix barcode to meet Unique Device Identification (UDI) requirements. They are also engraved with our brand logo, CE mark, and product code for complete traceability and compliance.
HOW DOES NAVEED INTL INSPECT THEIR INSTRUMENTS?
Every product leaving Naveed Intl’s facility undergoes rigorous inspection in line with our stringent quality guidelines, which surpass international ISO standards. Throughout the manufacturing process, each instrument is continuously tested—both functionally and visually—by skilled craftsmen using advanced tools and optical technologies to ensure uncompromised quality.
WHICH TYPES OF STAINLESS STEELS ARE USED IN THE MANUFACTURE OF NAVEED INTL INSTRUMENTS?
Our instruments are crafted from premium-grade European martensitic stainless steel, fully compliant with BS EN ISO 7153-1:2001 standards. This magnetic alloy, typically containing 12% chromium and moderate carbon content, delivers excellent corrosion resistance. For dental and surgical instruments, we primarily use 410 and 420 stainless steel types, as they provide an optimal balance of durability, corrosion resistance, and mechanical strength when heat-treated.
WHAT MANUFACTURING TOLERANCES ARE APPLIED TO NAVEED INTL INSTRUMENTS?
At Naveed Intl, our instruments are handcrafted to precise tolerances by skilled master craftsmen. For example, while international standards permit a length variation of ±5.0mm in the production of a Mayo Hegar needle holder, Naveed Intl only allows a maximum variation of ±1.5mm. These stricter tolerances ensure greater consistency, accuracy, and reliability — qualities that clinicians can trust.
WHAT IS THE HEAT TREATMENT PROCEDURE FOR NAVEED INTL INSTRUMENTS?
Our instruments undergo vacuum heat treatment with specialized hardening and tempering processes, followed by rigorous testing to ensure compliance with the specified Rockwell HRC hardness scale.
HOW DOES NAVEED INTL ATTACH TUNGSTEN CARBIDE INSERTS TO SURGICAL INSTRUMENTS?
Naveed Intl utilizes a specialized vacuum brazing technique to attach tungsten carbide inserts to surgical instruments. This process combines brazing with simultaneous heat treatment, ensuring consistent hardness without weak points—resulting in highly durable and long-lasting instruments.
HOW DO NAVEED INTL PROTECT INSTRUMENTS FROM CORROSION?
To understand how our instruments are protected from corrosion, it is essential to first know the concept of the “Passive Layer” and “Chromium Enrichment.”
When stainless steel instruments are initially manufactured, they lack a fully developed invisible passive layer (30–50 microns). Upon exposure to air, chromium and iron within the steel oxidize, forming a thin passive layer. This layer is further strengthened through chemical treatment, which removes surface iron while leaving chromium behind—creating “chromium enrichment.” It is this chromium content that gives stainless steel its corrosion-resistant properties.
At Naveed Intl, all instruments undergo passivation and routine corrosion testing to ensure they withstand the challenges of disinfection, decontamination, and repeated high-temperature autoclaving. Unlike many manufacturers, we perform the passivation process twice—once before laser marking and again after—to ensure the protective passive layer remains intact even after heat exposure during laser marking.
IS IT POSSIBLE TO DAMAGE THE INSTRUMENTS PASSIVATION LAYER?
The passive layer on surgical instruments can be compromised by surface damage or exposure to harsh conditions.
Scratches from improper handling or normal use may weaken the protective layer. In addition, exposure to highly acidic or alkaline cleaning agents can erode this layer over time. Frequent use of strong de-stainers, dried soil residues, prolonged soaking in disinfectant solutions, or contact with saline, chlorine, or sodium chloride can also severely damage the passive layer, reducing the instrument’s resistance to corrosion.
Surgical instruments represent a significant financial investment for every healthcare facility, making their proper care and handling essential.The lifespan of each instrument depends greatly on how it is used, maintained, and processed. It is the responsibility of both the surgical team and sterile processing personnel to handle instruments with care, use them only for their intended purpose, and follow correct maintenance protocols. The additional time and effort invested in proper care not only protects this valuable asset but, most importantly, serves the best interests of patients.Adapted from: Spry, Cynthia. (2007). Care and Handling of Basic Surgical Instruments. AORN, 86. doi:10.1016/j.aorn.2007.11.006
INSTRUMENTS REPROCESSING FAQS
WHAT ARE NAVEED INTL RECOMMENDED INSTRUCTIONS FOR PROCESSING INSTRUMENTS?
Naveed Intl’s instrument decontamination guidelines follow the standards outlined in the Health Technical Memorandum (HTM 01-01) for the decontamination of surgical instruments (medical devices) in acute care settings.[Link]
WHY MUST INSTRUMENTS BE CLEANED BEFORE BEING STERILIZED?
Cleaning must always take place before any disinfection or sterilization process. It involves removing organic and inorganic debris from instruments. If visible debris is not properly eliminated, it can hinder microbial inactivation and compromise the effectiveness of disinfection or sterilization.
HOW SHOULD I TREAT BRAND NEW INSTRUMENTS?
Proper care of your instruments begins the moment they are received, ensuring the best start and extending their service life.
- Unpack Immediately: Remove all transportation packaging, protective caps, and foils before storage or processing.
- Initial Processing: New instruments must go through the full reprocessing cycle separately from older instruments to avoid contamination from corrosion. Ideally, they should be processed twice, although once is acceptable if necessary.
- Avoid Cross-Contamination: Incorporating new instruments into sets containing corroded instruments can increase the risk of corrosion until the passive layer is fully established.
- Vulnerability Factors: New instruments are more sensitive to poor water quality, inadequate drying, improper maintenance, or poor steam quality during sterilization, which may cause rust if not managed correctly.
- Before First Use: All new instruments must undergo the same cleaning and sterilization process as used instruments. Cleaning is critical, as packing material residues can cause stains or deposits during sterilization. Ensure instruments are visibly clean before use.
Storage Guidelines for New Instruments
- Store at room temperature in a dry, well-ventilated space or cabinet.
- Avoid storing near chemicals, especially chlorine-based products, as vapors can cause corrosion.
- Prevent condensation inside packaging by keeping instruments away from fluctuating temperatures.
- Handle with special care to protect the thinner passive layer on new instruments.
HOW TO TREAT INSTRUMENTS WITH TUNGSTEN CARBIDE INSERTS DURING REPROCESSING?
Tungsten Carbide (TC) inserts are significantly harder than standard stainless steel, allowing them to retain sharp edges much longer. However, due to their unique properties, TC instruments require special care during cleaning and sterilization to maintain performance and longevity.
Ultrasonic Cleaning
- Always follow the manufacturer’s instructions regarding solution dilution and immersion time.
- Use only cleaning solutions that contain a corrosion inhibitor to protect the inserts and instrument surface.
Steam Autoclaving
- When sterilizing in a steam autoclave, always include a corrosion inhibitor (e.g., surgical milk such as “Clean Act” or equivalent).
- Ensure that TC instruments dry thoroughly during the “dry” or “vent” cycle.
- Never remove instruments while wet, as residual moisture can still lead to corrosion.
SHOULD HINGED INSTRUMENTS BE STERILIZED IN THE OPENED OR CLOSED POSITION?
Sterilization is only effective when the sterilizing agent (e.g., steam) reachesall instrument surfaces. To ensure full exposure, hinged instruments such as hemostats, scissors, and extraction forceps must be sterilized in thefully open position. This practice guarantees proper contact of the sterilizing agent with all internal and external surfaces, thereby ensuring patient safety and compliance with sterilization standards.
WHAT RECOMMENDATION DOES NAVEED INTL GIVE TO PREVENT INSTRUMENTS FROM STAINING?
Final Polish Protection: Do not attempt to remove the final polishing film by rubbing or sanding. This protective layer is essential for maintaining the integrity of the instrument surface.
Water Exposure: Instruments should never be left in tap water, as acidic or alkaline pH levels can strip away the protective chromium oxide layer, while chlorite ions may cause pitting. Additionally, contact with copper, iron, or manganese can result in brown or rainbow-like discoloration. If required, distilled water with a neutral pH may be used sparingly.
Autoclave Performance: Proper sterilization requires that the autoclave be fully functional, particularly the drying cycle. Instruments should always exit the autoclave completely dry, whether wrapped or placed loosely on trays. Any residual moisture can leave water spots or circular stains, with their appearance influenced by pH levels and mineral or metal content in the water. A flawless drying cycle significantly reduces the risk of surface deposits.
Staining from Magnetism: Stains from metal deposits or plating are most often observed on highly magnetic areas, such as locks, serrations, and ratchets. New instruments may exhibit this more prominently due to residual magnetism from carbon steel production tools. Over time, this effect diminishes with use and repeated sterilization.
Maintenance Tip: Regular application of surgical instrument oil (Instrument Milk)—especially between overlapping or hinged surfaces—helps reduce staining, enhances lubrication, and prolongs the service life of instruments.
HOW DOES CORROSION AND PITTING OCCUR AND HOW TO PREVENT IT?
Corrosion
Corrosion commonly develops when blood, organic matter, or debris accumulate in areas such as box locks, ratchets, serrations, and hinges. To prevent this, instruments must be meticulously cleaned, ensuring all residues are removed.
- Moisture Control: Excessive moisture on the instrument surface significantly increases the risk of corrosion. Proper drying after cleaning and sterilization is essential.
- Autoclave Practices: Always preheat the autoclave and allow the drying cycle to complete fully—rushing this step can lead to spotting and corrosion. Foreign deposits within the autoclave chamber may also transfer onto instruments, so routine cleaning and maintenance of the autoclave interior are critical. Wiping the chamber with a solution of acetic acid (equal parts vinegar and distilled water) helps remove impurities and prevent buildup.
- Stress Corrosion: Instruments with closed box locks during sterilization are at risk of stress corrosion due to expansion and contraction during heating and cooling. Always sterilize hinged instruments in the open position.
Pitting
Pitting is one of the most destructive forms of corrosion, permanently compromising instrument integrity.
- Causes: Direct exposure to saline solutions, blood, iodine, potassium chloride, and similar compounds will trigger pitting if instruments are not rinsed promptly. High-pH detergents used in cleaning (such as B-9) may also contribute.
- Prevention: Thorough and immediate rinsing after exposure to corrosive substances or cleaning agents is essential.
- Irreversibility: Once pitting occurs, the smooth surface of the instrument is permanently eroded. Pitted instruments cannot be fully restored and should be replaced immediately, as they are far more susceptible to further corrosion and pose a greater risk during use.
WHY IS IT IMPORTANT TO USE CORRECT WATER QUALITY DURING REPROCESSING?
Water Quality in Instrument Reprocessing
The quality of water used during reprocessing plays a vital role in ensuring the longevity, functionality, and safety of surgical instruments. Water is not just a medium but an active component of the cleaning and sterilization process, and its composition directly impacts outcomes.
Functions of Water in Reprocessing
Water serves multiple purposes throughout the reprocessing cycle:
- Dissolves cleaning agents and treatment solutions.
- Transfers heat and mechanical forces to instrument surfaces.
- Removes soluble contaminants, dirt, and residues.
- Flushes away detergents, disinfectants, and debris.
If water quality is poor, both the effectiveness of the treatment process and the appearance of instruments may be compromised.
Impact of Water Composition
All natural water contains dissolved salts and minerals, with concentrations varying by source and purification method.
- Hard Water: Can form lime deposits and scale on instruments, which are difficult to remove and may trap corrosion beneath.
- Softened Water: When exposed to high temperatures, alkalinity may rise, leading to damage—particularly on aluminum surfaces during thermal disinfection cycles.
- Evaporation Residues: As water evaporates, minerals remain as deposits. Chlorides are particularly harmful, as they can cause pitting in stainless steel instruments when present in high concentrations.
- Discoloration: Small amounts of silicates, iron, copper, or manganese in water can lead to brown, blue, black, or iridescent stains. Although generally harmless, these discolorations are undesirable and indicate residual deposits.
- Extraneous Rust: Drinking water from corroded piping may introduce rust particles, which adhere to instruments and promote corrosion.
Best Practices for Water Use
- Always use fully demineralized water for the final rinse to minimize chloride-induced pitting, staining, and discoloration.
- Demineralized water also stabilizes anodized aluminum surfaces, ensuring long-term protection.
- Maintain water systems and monitor water composition regularly to reduce the risk of deposits and corrosion.
By prioritizing water quality, facilities can significantly extend the service life of surgical instruments, minimize corrosion risks, and maintain compliance with infection control standards.
WHICH IS THE BEST METHOD FOR CLEANING INSTRUMENTS, MANUAL (E.G., SCRUBBING INSTRUMENTS WITH A BRUSH) OR AUTOMATED?
Debris can be removed from instruments either through manual cleaning—using a surfactant or detergent with water—or through automated processes such as ultrasonic cleaners or washer-disinfectors combined with appropriate chemical agents.
Following cleaning, instruments must be thoroughly rinsed with water to eliminate any residual detergents or chemicals. Care should be taken to minimize splashing during both cleaning and rinsing to reduce contamination risks.
When selecting cleaning methods and equipment, several factors must be considered:
- Effectiveness in removing organic and inorganic matter.
- Compatibility with the materials and design of the instruments.
- Occupational health and safety risks, including staff exposure to blood, body fluids, and chemicals.
Automated cleaning systems are often preferred because they:
- Eliminate the need for presoaking or manual scrubbing.
- Improve cleaning consistency and effectiveness.
- Enhance worker safety by reducing direct exposure to contaminants.
- Increase productivity in high-volume settings.
In summary, while both manual and automated cleaning are acceptable, automated methods provide a safer, more efficient, and more effective approach for processing contaminated surgical instruments.
HOW DO I PERFORM MANUAL CLEANING?
If immediate manual cleaning is not possible, instruments should be placed in a suitable container and soaked with a detergent, disinfectant-detergent, or enzymatic cleaner. This prevents patient material from drying on the instrument surfaces, making subsequent manual cleaning easier, more effective, and less time-consuming.
For enhanced safety, long-handled brushes are recommended to maintain distance between the hands and sharp instrument surfaces, thereby minimizing the risk of accidental injury.
WHAT TYPE OF PERSONAL PROTECTIVE EQUIPMENT IS NECESSARY WHEN CLEANING INSTRUMENTS AND SURFACES?
All instruments should be considered contaminated until they have been fully processed through the sterilization cycle (unless processed using a thermal washer/disinfector with a validated high-level disinfection cycle).
To minimize the risk of injury from sharp instruments, personnel must:
- Wear puncture-resistant, heavy-duty utility gloves when handling or manually cleaning contaminated instruments.
- Use appropriate personal protective equipment (PPE), including a facemask, protective eyewear or face shield, and a gown or jacket, since splashing is common during cleaning.
- Avoid reaching directly into trays or containers where sharp instruments are not clearly visible. Instead, use forcepsor carefully empty instruments onto a towel for safer handling.